Job Description
Join FlexiWork Solutions and transform your work-life balance with our part-time customer service opportunities! We're seeking dynamic individuals who thrive in flexible environments to deliver exceptional client experiences. Enjoy competitive pay, remote options, and scheduling tailored to your needs while building valuable skills in a supportive, growth-oriented culture.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accurate documentation
- Collaborate with team members to escalate complex cases and ensure seamless resolution
- Contribute to process improvement initiatives through feedback and data analysis
- Maintain 95% customer satisfaction score through active listening and solution-oriented communication
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities and emotional intelligence
- Self-motivated with ability to work independently in remote settings
- Available to commit to 20-25 hours/week with flexible scheduling options