Job Description
Join our dynamic team at Capital Connect Solutions, a leading customer experience innovator in the heart of Washington DC. We're seeking a passionate Part-Time Customer Service Specialist to deliver exceptional support to our diverse client base. This role offers flexible scheduling (20-25 hours/week) and the opportunity to work in a collaborative environment that values professional growth and work-life balance. Perfect for students or professionals seeking supplemental income with competitive compensation and comprehensive training.
Responsibilities
- Handle 30+ customer interactions daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing and technical issues using Salesforce and Zendesk platforms
- Document all interactions in CRM systems with 100% accuracy and timeliness
- Collaborate with technical teams to escalate unresolved issues within SLA timelines
- Contribute to process improvement initiatives based on customer feedback analysis
- Maintain detailed knowledge of product offerings and service protocols
- Participate in bi-weekly training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills with multilingual capabilities (Spanish/French highly valued)
- Strong problem-solving abilities with demonstrated conflict resolution track record
- Ability to work flexible hours including evenings/weekends as needed
- Valid US work authorization and reliable transportation to downtown DC office
- Basic technical troubleshooting for common connectivity and software issues