Job Description
Join our award-winning team at Apex Solutions Group as a Part-Time Customer Service Specialist in Philadelphia! We're urgently seeking energetic professionals to deliver exceptional customer experiences with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for work-life balance. Perfect for students, parents, or career changers seeking meaningful part-time work.
Why Work With Us?
- Flexible shifts (morning/afternoon/evening options)
- Opportunities for advancement to full-time roles
- Free parking and public transit reimbursement
- Health benefits available for 20+ hour/week schedules
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Process orders and maintain accurate customer records
- Collaborate with support teams to resolve complex cases
- Meet monthly performance metrics (response time, resolution rate)
- Identify upsell opportunities while maintaining service quality
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal and written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays
- Strong problem-solving and multitasking abilities
- Authorized to work in the United States