Job Description
Join our dynamic team as an Evening Customer Service Representative and enjoy the perfect work-life balance with flexible evening hours in Wichita! We're seeking passionate individuals to deliver exceptional support while maintaining a schedule that fits your lifestyle. This role offers competitive pay, growth opportunities, and a supportive environment where your contributions truly matter.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using internal knowledge bases
- Document interactions accurately in CRM systems for seamless follow-up
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including response time and customer satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently in a fast-paced environment
- Reliable transportation and evening availability (4:00 PM - 10:00 PM)