Job Description
Join Denver Tech Solutions as a Part-Time Customer Service Specialist and launch your career in a dynamic tech environment! We're seeking motivated individuals to deliver exceptional support while gaining valuable industry experience. Perfect for students and flexible schedules, this role offers competitive pay and growth opportunities. Enjoy a collaborative culture where your contributions matter. Apply today and become part of Denver's thriving tech community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve technical issues and troubleshoot product-related problems
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements for enhanced customer experience
- Participate in ongoing training to stay updated on product knowledge
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent; current students encouraged to apply
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Previous customer service experience preferred but not required
- Must be available for flexible shifts including evenings/weekends
- Positive attitude and commitment to customer satisfaction