Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're urgently seeking energetic individuals in Louisville, KY to deliver exceptional customer experiences with a flexible schedule that adapts to your life. This is your opportunity to grow professionally while maintaining work-life balance in a supportive environment.
As a key member of our client-facing team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide comprehensive training and a collaborative culture where your contributions are valued. Perfect for students, parents, or anyone seeking flexibility without compromising career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using CRM systems
- Process orders, returns, and exchanges accurately
- Document interactions and maintain detailed customer records
- Collaborate with sales and support teams to ensure seamless service
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer-centric values