Job Description
Join our award-winning team with flexible scheduling options! We're urgently hiring part-time Customer Service Representatives in San Diego. Enjoy work-life balance with morning/afternoon/evening shifts to fit your lifestyle. Competitive pay plus performance bonuses. No nights or weekends required!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy
- Document interactions in CRM systems with 99% accuracy
- Collaborate with team to maintain service SLAs
- Participate in weekly virtual training sessions
- Meet/exceed monthly customer satisfaction targets
Qualifications
- 1+ years customer service experience
- Flexible availability (20-30 hrs/week)
- Proficient with Zendesk/Office 365
- Bilingual (Spanish) preferred
- Strong conflict resolution skills
- Reliable home office setup
- Valid California driver's license (for occasional field visits)