Job Description
Join our dynamic team at Coastal Connect Solutions! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences during evening and weekend shifts. Perfect for students, parents, or professionals seeking flexible schedules in the vibrant Virginia Beach area. Enjoy competitive pay, a supportive culture, and opportunities for growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing issues efficiently
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed records in CRM systems with 99% accuracy
- Contribute to weekend inventory management and store operations
- Proactively identify upsell opportunities during customer interactions
Qualifications
- Minimum 1 year customer service or retail experience preferred
- Exceptional communication skills and emotional intelligence
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently and adapt to changing priorities
- Valid driver's license with reliable transportation
- Availability for 20-25 hours/week (evenings 4-10pm, weekends 9am-6pm)