Job Description
Join FlexShift Solutions and transform your evenings and weekends into a rewarding career! We're seeking passionate Evening & Weekend Customer Support Specialists to deliver exceptional remote service while enjoying flexible scheduling. Whether you're balancing studies, family commitments, or seeking supplemental income, our part-time and full-time roles offer competitive pay and growth opportunities. Work from anywhere in Oklahoma City while supporting our diverse client base with innovative solutions. Enjoy premium benefits including health stipends, professional development funds, and remote work stipends. Embrace work-life harmony with our evening and weekend shifts – apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening and weekend hours
- Resolve technical inquiries and troubleshoot software/hardware issues remotely
- Document customer interactions and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Contribute to continuous improvement of support processes and knowledge base
- Meet performance metrics for resolution time, customer satisfaction, and quality assurance
- Participate in ongoing training to stay current with product updates and support techniques
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with remote desktop tools and CRM software (e.g., Salesforce, Zendesk)
- Exceptional problem-solving abilities and written/verbal communication skills
- Reliable high-speed internet and quiet home office environment
- Strong time management skills with ability to work independently
- Availability to work flexible evening and weekend shifts (4-12 hours per week)
- Basic knowledge of Microsoft Office Suite and troubleshooting methodologies