Job Description
Join Coastal Connect Solutions and transform your evenings into rewarding work! We're urgently hiring passionate individuals for our flexible part-time customer service roles in Long Beach, CA. Enjoy a schedule that adapts to your life while delivering exceptional service to our diverse clientele. Our modern, supportive environment offers growth opportunities and competitive compensation.
Why work with us?
- Flexible evening shifts (4-10 PM)
- Competitive pay with weekly incentives
- Free parking and transit reimbursement
- Comprehensive paid training
- Performance-based advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to maintain service excellence
- Meet/exceed monthly performance metrics
- Identify opportunities for process improvements
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer proficiency (MS Office, CRM tools)
- Flexible availability for evening shifts (20-25 hrs/week)
- Positive attitude and resilience under pressure
- Valid CA driver's license preferred (not required)