Job Description
Join our dynamic team as a Customer Service Specialist where you'll deliver exceptional support during high-traffic evening and weekend shifts. This role offers flexibility while maintaining premium service standards for our growing client base in the Columbus metro area. Enjoy competitive pay, consistent scheduling, and opportunities for advancement within our award-winning retail solutions company.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend hours
- Process orders, returns, and exchanges with precision and efficiency
- Resolve technical issues and troubleshoot product problems
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities and promote new products/services
- Adhere to company protocols for data security and privacy
Qualifications
- Minimum 1 year customer service experience
- Excellent verbal and written communication skills
- Ability to work independently in evening/weekend rotations
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexibility to work holidays during peak seasons
- High school diploma or equivalent required
- Basic knowledge of retail operations preferred