Job Description
Join Phoenix Connect Solutions and launch your career with our flexible evening part-time customer service role! Perfect for students, parents, or anyone seeking work-life balance, this entry-level position offers competitive pay and growth opportunities. Enjoy a supportive environment where your communication skills shine while assisting diverse clients. Our modern downtown Phoenix office provides a comfortable workspace with free parking and transit access.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 11 PM)
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions and maintain accurate client records
- Collaborate with day-team specialists for seamless service continuity
- Meet quality metrics for response times and resolution rates
- Participate in weekly virtual training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer proficiency with typing skills (35+ WPM)
- Strong verbal communication abilities in English
- Availability to work 3-4 evenings weekly (minimum 20 hours)
- Customer service mindset and problem-solving aptitude
- Reliable transportation to downtown Phoenix location
- No prior experience required – comprehensive training provided