Job Description
Join Omaha's fastest-growing customer service team as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals with a passion for helping others to deliver exceptional experiences to our clients. This flexible position offers 20-25 hours per week with competitive pay and growth opportunities within our supportive downtown Omaha office. Perfect for students, recent graduates, or career changers looking to build transferable skills in a dynamic environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, account, and product issues using CRM systems
- Collaborate with team members to escalate complex cases efficiently
- Maintain detailed customer interaction records in Salesforce
- Contribute to continuous improvement initiatives for service quality
- Participate in bi-weekly training sessions on new products and processes
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years customer service or retail experience
- Proficient in Microsoft Office Suite and typing (40+ WPM)
- Strong problem-solving and communication skills
- Ability to work flexible hours including evenings/weekends
- Positive attitude with a service-first mindset
- Reliable transportation to downtown Omaha location