Job Description
Join our dynamic team at Wichita Community Services as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay and the opportunity to make a meaningful impact in our community while maintaining work-life balance. Enjoy a supportive environment with modern facilities and opportunities for growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve service issues efficiently using our CRM system and knowledge base
- Process transactions and update customer records with accuracy
- Collaborate with day-shift teams for seamless service continuity
- Identify and escalate complex issues to senior specialists
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and conflict resolution skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Reliable transportation for evening shifts
- Positive attitude and problem-solving mindset