Job Description
Join our award-winning team as an Evening Customer Service Specialist and become the backbone of our after-hours operations! We're seeking friendly, energetic professionals to provide exceptional support to our diverse client base during evening shifts. Enjoy competitive pay, flexible scheduling, and a supportive work environment that values your growth. Perfect for students, parents, or anyone seeking a rewarding part-time opportunity in Albuquerque's vibrant service sector. Training provided!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics for response time and resolution rate
- Identify upsell opportunities for relevant services
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexible availability Monday-Friday 5 PM - 11 PM
- Positive attitude and strong team orientation
- Bilingual (English/Spanish) a plus