Job Description
Join our dynamic team as an Evening Customer Service Specialist in the heart of San Antonio! This part-time role offers flexible evening hours (5 PM - 10 PM, 3 days/week) in a vibrant community-focused environment. Perfect for students, parents, or anyone seeking supplemental income with growth opportunities. Enjoy competitive pay, free parking, and a supportive workplace culture committed to your professional development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, service, and account issues using CRM software
- Process transactions and maintain accurate customer records
- Collaborate with daytime teams to ensure seamless service continuity
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong problem-solving and conflict resolution abilities
- Proficient in Microsoft Office and CRM platforms
- Reliable transportation to downtown San Antonio location
- Flexible availability for evening shifts including weekends