Job Description
Join our dynamic team as an Evening Customer Service Specialist at Sunset Solutions Group! We're seeking energetic professionals to deliver exceptional experiences during our peak evening hours. This flexible role offers the perfect work-life balance while making a tangible impact in our community. Enjoy competitive pay, a supportive environment, and opportunities for growth in El Paso's thriving service sector.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues efficiently using our CRM system
- Collaborate with day-shift teams to ensure seamless service continuity
- Maintain accurate documentation of customer interactions and resolutions
- Contribute to process improvements through feedback and innovation
- Uphold company standards for quality and compliance during evening operations
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Strong written and verbal communication skills in English and Spanish
- Proficiency with CRM software and MS Office Suite
- Ability to work independently while maintaining team collaboration
- Flexible schedule availability (evenings 4 PM - 11 PM, weekends required)
- High school diploma or equivalent; college degree preferred
- Positive attitude and problem-solving mindset