Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing operations. This is your chance to join a forward-thinking company with flexible hours and competitive compensation. Perfect for students, career-changers, or those seeking supplemental income.
Our Raleigh office offers a modern, collaborative environment where your contributions are valued from day one. Enjoy free parking, a relaxed dress code, and opportunities for advancement. Apply today and start your new role within 48 hours!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and resolve billing discrepancies using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal projects and special initiatives as needed
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional communication skills and conflict resolution abilities
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail with multi-tasking capabilities
- Valid North Carolina driver's license for occasional off-site tasks
- Must pass background check and drug screening