Job Description
Join our award-winning team at MetroConnect Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to deliver exceptional experiences to our diverse clientele in the heart of Minneapolis. This is an immediate hire opportunity offering competitive pay, flexible scheduling, and growth potential within our dynamic organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve service issues with empathy and efficiency
- Process transactions and update customer records
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed documentation of interactions
- Identify upsell opportunities through active listening
- Adhere to company protocols and compliance standards
Qualifications
- 1+ years customer service experience preferred
- Proficiency with CRM software and Microsoft Office
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends
- High school diploma or equivalent required