Job Description
Join our dynamic team at Nashville Solutions Group and make an immediate impact! We're seeking a highly motivated Part-Time Customer Service Specialist to deliver exceptional client experiences in our fast-paced downtown office. This role offers flexible scheduling and the opportunity to grow with a forward-thinking organization. Enjoy competitive pay, a supportive team environment, and the chance to develop valuable professional skills while serving Nashville's thriving business community.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Contribute to process improvement initiatives for enhanced service delivery
- Participate in ongoing training to stay current with product knowledge
- Support sales team by identifying upsell opportunities
Qualifications
- Minimum 1 year customer service experience in a high-contact environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends (including Sundays)
- High school diploma or equivalent; college coursework preferred