Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Indianapolis! We're seeking energetic individuals to provide exceptional support to our growing client base. This immediate hire opportunity offers flexible scheduling and competitive compensation. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your new career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Maintain detailed documentation of all interactions
- Meet daily performance metrics for call quality and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Basic data entry skills with attention to detail
- Positive attitude and problem-solving mindset
- Reliable transportation to our Indianapolis location