Job Description
Join our dynamic team at Express Logistics Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences while supporting our fast-paced operations. This immediate hire position offers flexible scheduling and the opportunity to grow with a leading logistics provider.
Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions make a real difference. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and shipping requests accurately
- Maintain detailed customer records in our CRM system
- Collaborate with warehouse and sales teams to resolve issues
- Identify upsell opportunities during client interactions
- Adhere to company protocols for data security and privacy
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Available for flexible shifts including weekends
- Must pass background check and drug screening