Job Description
Join our innovative team at NexGen Solutions as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support while enjoying flexible scheduling and competitive compensation. Ideal for students, parents, or career changers seeking work-life balance in Columbus's thriving tech corridor. Why Choose Us? • Industry-leading training • Modern remote-hybrid options • Career advancement pathways • Employee wellness programs • Collaborative team culture
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticketing systems and document interactions using Salesforce
- Collaborate with technical teams to resolve complex escalations
- Maintain product knowledge through continuous training modules
- Contribute to process improvement initiatives
- Support weekend/holiday coverage on rotating basis
- Track metrics and report performance trends weekly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM tools (Salesforce experience ideal)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available 20-25 hours/week with weekend flexibility
- Basic technical troubleshooting knowledge