Job Description
Join Sunshine Solutions Inc., Orlando's leading customer experience innovator! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional support while enjoying Florida's vibrant lifestyle. Perfect for students, parents, or career changers seeking flexible hours with growth opportunities. Our modern downtown office offers a collaborative atmosphere with competitive pay and training programs that develop your professional skills.
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and technical issues using our proprietary CRM system
- Collaborate with sales team to upsell premium services
- Maintain detailed case documentation in Salesforce
- Participate in weekly performance improvement workshops
- Support seasonal peak-demand periods with flexible scheduling
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week with evening/weekend availability
- Strong problem-solving abilities with empathy-driven approach
- Valid Florida driver's license (for occasional client meetings)