Job Description
Join Apex Solutions Group, Wichita's leading customer experience innovator! We're seeking dynamic Customer Service Specialists to support our growing client portfolio. Whether you're seeking flexible part-time hours or committed full-time opportunities, we offer competitive pay and a collaborative environment. Perfect for students, career-changers, or experienced professionals. Enjoy comprehensive training, flexible scheduling, and the chance to build lasting client relationships. Apply today and become part of Wichita's thriving business community!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve client inquiries with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities for process improvements
- Contribute to team performance metrics and client satisfaction goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Detail-oriented with data entry accuracy
- Valid Kansas driver's license (for occasional client visits)