Job Description
Join Virginia Beach's premier customer experience provider! Coastal Connect Solutions is seeking passionate individuals for flexible part-time and full-time Customer Service Specialist roles. Enjoy competitive pay, comprehensive training, and a dynamic work environment with opportunities for growth. Perfect for students, career changers, or those seeking work-life balance in the coastal paradise of Virginia Beach. Apply today and become part of our award-winning team!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Update customer databases with accurate information
- Collaborate with cross-functional teams to enhance service quality
- Meet performance metrics for response time and resolution
- Identify upsell opportunities to drive business growth
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or support experience
- Proficient with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including weekends
- Virginia Beach residency strongly preferred
- Bilingual (English/Spanish) a significant plus