Job Description
Join our dynamic team at Pacific Northwest Solutions and deliver exceptional customer experiences in the heart of Seattle. We're seeking passionate individuals to support our growing client base with flexible full-time opportunities that accommodate diverse lifestyles. Enjoy competitive pay, comprehensive training, and a collaborative work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues with efficiency and empathy
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with customer-centric mindset
- Ability to work flexible shifts including weekends
- Valid Washington state driver's license for occasional off-site meetings