Job Description
Urgently Hiring: Earn Extra Cash in NYC!
Join FlexHire NYC and become part of our dynamic team! We're seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying flexible schedules. Perfect for students, professionals, or anyone looking to boost their income with meaningful work.
Why Join Us?
- Competitive pay ($18-$25/hr) + performance incentives
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Growth opportunities within our network
- Modern Manhattan work environment
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and resolution rates
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Ability to work 20-30 hours/week with flexible availability
- Positive attitude and resilience under pressure
- Strong attention to detail and organizational skills