Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist in El Paso! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling while making a meaningful impact in your community. This role offers competitive pay, comprehensive training, and opportunities for advancement within our award-winning organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Update customer records in CRM systems with 100% accuracy
- Collaborate with team members to escalate complex cases
- Maintain detailed documentation of all customer interactions
- Meet/exceed monthly performance metrics (CSAT, FCR)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) highly desirable
- Pass background check and drug screening