Job Description
Join our dynamic team at Pinnacle Solutions Group as a Part-Time Customer Service Specialist in Philadelphia. We're seeking a passionate individual to deliver exceptional client experiences while supporting our growing operations. This flexible role (20-25 hours/week) offers competitive compensation and opportunities for professional growth in a collaborative environment. If you thrive in fast-paced settings and excel at problem-solving, we encourage you to apply.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in our database
- Identify upsell opportunities and contribute to revenue targets
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal projects during peak business periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and manage multiple priorities
- Flexibility to work evenings and weekends (15-20 hours/week)
- Valid Pennsylvania driver's license (for occasional off-site meetings)