Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Charlotte! This entry-level role offers flexible hours and hands-on experience in client relations, perfect for students and career starters. You'll be the friendly voice of our brand while developing valuable professional skills in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders, returns, and exchanges with precision
- Update customer records in CRM systems
- Collaborate with sales and support teams to resolve issues
- Document interactions and maintain detailed case notes
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Basic proficiency with Microsoft Office suite
- Previous customer service experience preferred but not required
- Ability to work 20-25 hours per week
- Positive attitude and team player mentality
- Reliable internet connection for remote work options