Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at GlobalConnect Solutions! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. This flexible role offers 20-25 hours per week with competitive pay and opportunities for professional growth.
As a key member of our support team, you'll handle inquiries, resolve issues, and ensure client satisfaction through various channels. Our modern Manchester office provides a collaborative environment with state-of-the-art facilities and a supportive culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve product and service issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with team members to escalate complex cases
- Contribute to process improvement initiatives
- Meet monthly performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficient with CRM software and Microsoft Office
- Strong attention to detail and organizational abilities
- Positive attitude with a customer-first mindset
- Flexible availability including weekend shifts
- Right to work in the United Kingdom