Job Description
Join TechNova Solutions as a Part-Time Customer Service Specialist and become the face of innovation in London's dynamic tech sector. We're seeking passionate individuals to deliver exceptional support experiences while working flexible hours that suit your lifestyle. Enjoy competitive compensation, professional development opportunities, and a collaborative work environment in the heart of London.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and provide product guidance for our cutting-edge software solutions
- Document interactions accurately in our CRM system and track resolution metrics
- Collaborate with technical teams to escalate complex issues and implement solutions
- Contribute to knowledge base articles to improve self-service options
- Participate in quarterly training sessions to stay updated on product features
Qualifications
- Previous customer service experience in a fast-paced environment
- Excellent written and verbal communication skills in English
- Proficiency with CRM software and ticketing systems (e.g., Zendesk)
- Ability to multitask and prioritize effectively during peak hours
- Basic technical troubleshooting knowledge for software applications
- Strong problem-solving skills with a customer-first mindset
- Available to work evenings and weekends (20-25 hours/week)