Job Description
Join our award-winning team as a Part-Time Customer Service Specialist in London! We're seeking energetic professionals to deliver exceptional support while enjoying flexible hours and competitive pay. This role offers growth opportunities in a dynamic environment where your skills make a real impact. Perfect for students, career changers, or anyone seeking work-life balance without compromising on professional development.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve billing issues and product complaints efficiently
- Update customer records and maintain accurate documentation
- Collaborate with team members to resolve complex cases
- Contribute to process improvement initiatives
- Meet monthly performance targets for resolution times
Qualifications
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Availability to work 20-25 hours weekly including weekends
- GCSEs or equivalent in English and Maths
- Positive attitude and team-oriented mindset