Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in the heart of London! We're seeking a tech-savvy and personable professional to deliver exceptional support to our global clientele. This flexible role offers hybrid work options and is perfect for individuals seeking work-life balance while making a meaningful impact. With competitive pay and growth opportunities, this position is ideal for students or professionals transitioning into customer service excellence.
Responsibilities
- Deliver multi-channel customer support via phone, email, and live chat
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to escalate complex issues
- Contribute to improving customer experience workflows
- Meet monthly performance metrics for resolution times
- Participate in ongoing training on new products and systems
Qualifications
- Previous customer service experience preferred
- Proficient in Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Available for flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Fluent in English (additional languages advantageous)