Job Description
Join our dynamic team at Global Retail Solutions as a Part-Time Customer Service Specialist. We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing retail operations. Enjoy flexible hours, competitive pay, and opportunities for career growth in a vibrant London environment.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges efficiently using our CRM system
- Resolve customer complaints and escalate complex issues to senior team members
- Update customer records and maintain accurate transaction logs
- Collaborate with sales and marketing teams to enhance service delivery
- Participate in weekly training sessions to stay updated on products
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong attention to detail and organizational skills
- Positive attitude and team-oriented mindset
- Fluency in English (additional languages beneficial)