Job Description
Join SwiftPay Solutions as a Part-Time Customer Service Specialist and enjoy flexible hours with weekly pay! We're seeking a motivated individual to deliver exceptional support to our growing client base in London's vibrant financial sector. This role offers the perfect balance between professional growth and personal flexibility, with competitive compensation and a supportive team environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve payment processing issues with precision and empathy
- Update customer records in our CRM system accurately
- Collaborate with billing team to resolve complex account matters
- Process transactions and ensure financial compliance
- Document all interactions according to company protocols
- Meet weekly performance metrics for response times
Qualifications
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Basic knowledge of financial transactions or payment systems
- Flexibility to work evenings/weekends (20 hours/week)
- Attention to detail and problem-solving aptitude
- Right to work in the UK