Job Description
Join our dynamic team at FlexiPay Solutions, a leading provider of flexible workforce solutions across the UK. We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional support to our diverse client base. Enjoy the flexibility of part-time work with the reliability of weekly pay – perfect for students, parents, or anyone seeking work-life balance. Our Manchester office offers a modern, inclusive environment with ongoing training and career progression opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and account issues efficiently while maintaining high customer satisfaction scores
- Process transactions and update customer databases accurately
- Collaborate with team members to resolve complex customer escalations
- Document all interactions in our CRM system following company protocols
- Participate in weekly team meetings and training sessions
Qualifications
- Previous customer service experience preferred but not essential
- Excellent communication skills and strong problem-solving abilities
- Ability to work independently and manage time effectively
- Basic proficiency with Microsoft Office and CRM systems
- Strong attention to detail and accuracy in data handling
- Availability for 20-25 hours per week, including some weekend shifts
- Right to work in the United Kingdom