Job Description
Join our dynamic team at SwiftPay Solutions as a Part-Time Customer Service Specialist in London! We're seeking enthusiastic professionals to deliver exceptional support while enjoying flexible schedules and weekly pay. Perfect for students or those seeking supplemental income, this role offers a fast-paced environment where your communication skills shine.
Why Choose SwiftPay?
- Weekly pay for immediate financial flexibility
- 28-hour weekly schedule (4 days, 7 hours/day)
- Comprehensive training and career development
- Modern London office with transport links
- Staff benefits package including discounts
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Process transactions and resolve payment issues efficiently
- Update customer records in CRM database accurately
- Collaborate with team to improve service protocols
- Meet weekly performance metrics for resolution rates
- Maintain detailed documentation of interactions
- Support cross-functional projects as needed
Qualifications
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM systems
- Ability to work independently and in team settings
- Attention to detail and problem-solving aptitude
- Flexible availability including weekends
- Basic knowledge of financial services (training provided)