Job Description
Join our award-winning team at MetroConnect Solutions as a Part-Time Customer Service Specialist. We're seeking energetic individuals to deliver exceptional support to our diverse clientele. This immediate-hire opportunity offers flexible scheduling and rapid onboarding. Ideal for students, career changers, or those seeking supplemental income in Manchester's vibrant service sector.
As the frontline of our customer experience, you'll embody our commitment to excellence while working in our modern Manchester city centre office. Enjoy competitive pay, comprehensive training, and a supportive team environment. No weekends or evenings required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and technical issues with empathy and efficiency
- Process orders and provide product/service information accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with support teams to escalate complex matters
- Meet key performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Previous customer service experience preferred but not required
- Exceptional communication skills in written and spoken English
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities under pressure
- Ability to work independently while being a team player
- Flexible availability during business hours (9am-5pm)
- Positive attitude with customer-centric mindset
- Right to work in the UK