Job Description
Are you looking for a rewarding part-time opportunity in Oklahoma City? Apex Global Solutions is currently seeking a dedicated Customer Service Specialist to join our dynamic team. We pride ourselves on delivering exceptional client experiences and are looking for individuals who are eager to learn and grow.
As a part-time employee, you will play a crucial role in maintaining our high standards of service. This position offers a great work-life balance with flexible scheduling options to fit your lifestyle.
Why Join Us?
- Competitive hourly pay starting at $18.00
- Flexible part-time hours tailored to your schedule
- Opportunity for professional development and growth
- A supportive and inclusive work environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with empathy and efficiency to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain and update customer records with precise details.
- Collaborate with the sales and support teams to address complex customer needs.
- Identify opportunities to improve customer service processes and documentation.
Qualifications
- High school diploma or equivalent; prior customer service experience is a plus.
- Excellent verbal and written communication skills.
- Proficient in using computers and Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Reliable transportation to and from the Oklahoma City location.