Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Manchester! We're seeking enthusiastic individuals to deliver exceptional support to our UK-based clients. This flexible role offers competitive pay and opportunities for growth within a thriving company culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Process orders and update CRM systems accurately
- Collaborate with team members to resolve escalated cases
- Document interactions and maintain detailed case notes
- Contribute to process improvement initiatives
Qualifications
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexible availability including weekends
- UK residency and right to work required