Job Description
Join our vibrant team at Pacific Coast Solutions and make a difference in customers' lives! We're seeking a dynamic Part-Time Customer Service Specialist to deliver exceptional experiences in sunny San Diego. This flexible role (20-25 hours/week) offers the perfect blend of work-life balance while growing your career in a supportive environment. Enjoy competitive pay, comprehensive training, and the opportunity to work with industry-leading clients. Apply today and become part of San Diego's premier service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex customer issues using problem-solving skills and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet key performance metrics including response time and resolution rates
- Contribute to continuous improvement initiatives for customer satisfaction
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional communication skills with strong written and verbal abilities
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask effectively while maintaining attention to detail
- Flexible availability including evenings and weekends
- High school diploma or equivalent; college degree a plus