Job Description
Are you seeking a flexible career opportunity in Jacksonville, FL? Apex Digital Solutions is currently hiring a dedicated Part-Time Customer Service Specialist to join our vibrant team. We pride ourselves on delivering exceptional support and are looking for individuals who are passionate about helping others succeed.
In this role, you will play a crucial part in maintaining our high standards of customer satisfaction. We offer a supportive work environment, competitive pay, and the flexibility you need to balance your personal and professional life.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve product or service issues by clarifying the customer's request and troubleshooting the problem.
- Process returns, exchanges, and refunds accurately in the company database.
- Collaborate with the sales and technical teams to escalate complex issues.
- Maintain detailed records of all customer interactions and transactions.
- Assist in training new part-time staff members on company policies and procedures.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be available to work a flexible schedule, including weekends and evenings.