Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Manchester! We're seeking passionate individuals to deliver exceptional support while enjoying flexible working hours. Perfect for students or professionals seeking work-life balance, this role offers competitive pay and growth opportunities within a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction rates
- Update customer records and maintain accurate documentation
- Collaborate with team members to improve service processes
- Meet performance metrics for response times and resolution rates
Qualifications
- Previous customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient in CRM software and digital tools
- Strong attention to detail and organisational abilities