Job Description
We are currently seeking a dedicated and enthusiastic Part-Time Customer Service Representative to join our growing team in New York City. This is an immediate hire position offering a flexible schedule for those looking to start work right away. You will be the face of our company, ensuring our clients receive top-tier support and maintaining high satisfaction rates.
Why Join Us?
- Immediate start available
- Flexible hours
- Competitive hourly rate
- Professional work environment
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and technical issues with empathy and efficiency.
- Accurately update and maintain customer information in our CRM database system.
- Collaborate with the support team to ensure smooth daily operations and knowledge sharing.
- Assist with data entry, ticket routing, and administrative tasks as needed.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory for immediate hires.
- Strong verbal and written communication skills with a friendly demeanor.
- Proficiency with computers and standard office software (Microsoft Office, Google Suite).
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable internet connection is required for remote/hybrid shifts.