Job Description
Join our dynamic team at Omaha Community Solutions as a Part-Time Customer Service Representative! This entry-level role offers flexible scheduling (20-25 hours/week) while providing essential support to our diverse clientele. Perfect for students or career-changers seeking hands-on experience in customer relations and problem-solving. Enjoy competitive pay, comprehensive training, and a supportive environment focused on professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM system
- Resolve customer issues through effective communication and solution-oriented approaches
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed records of customer interactions and resolutions
- Support marketing initiatives through community outreach events
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with customer-focused mindset
- No prior experience required - comprehensive training provided
- Must be available for evening/weekend shifts