Job Description
We are seeking a dedicated and customer-oriented Part-Time Customer Service Representative to join our dynamic team in Milwaukee, WI. This is an excellent opportunity for individuals looking for flexible work hours while contributing to a thriving local business. In this role, you will serve as the first point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Competitive hourly wage ($18 - $22).
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
If you are detail-oriented and thrive in a fast-paced setting, we encourage you to apply today!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and logistics teams to ensure timely delivery and product information accuracy.
- Document customer interactions and feedback in company databases to track trends and improve service.
- Maintain a clean and organized workspace, including shared digital filing systems.
- Assist in training new team members on standard operating procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Ability to multitask and prioritize tasks effectively in a busy environment.
- Reliable internet connection and computer access for remote support tasks.