Job Description
We are seeking a dedicated and detail-oriented Part-Time Customer Service Associate to join our team in Washington, DC. If you are looking for a flexible schedule with the security of weekly pay, we want to hear from you.
At Capital Support Solutions, we pride ourselves on providing top-tier support to our clients. As a member of our team, you will play a crucial role in ensuring our customers have a seamless experience. We value reliability, professionalism, and a positive attitude.
Why Apply?
- Weekly Pay: Get paid on time, every week, without fail.
- Flexible Hours: Choose shifts that fit your lifestyle around your other commitments.
- Growth Opportunities: Potential for advancement within the company.
Join us in making a difference in the Washington, DC community while enjoying a rewarding career.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process orders, returns, and exchanges accurately.
- Maintain detailed and up-to-date records of all customer interactions and transactions.
- Resolve customer complaints and issues to ensure high levels of customer satisfaction.
- Collaborate with the sales and operations teams to address recurring customer issues.
- Assist with data entry tasks to keep our databases current and organized.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or administrative support is preferred but not required for the right candidate.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Must be willing to work in the Washington, DC area.