Job Description
Are you a dedicated problem solver looking for a flexible role in the heart of San Antonio?
TechFlow Solutions is seeking a dynamic Part-Time Customer Service Associate to join our high-energy team. In this role, you will be the voice of our brand, ensuring our clients receive exceptional support and solutions. We value our employees and offer a supportive work environment where your contributions matter.
Why Join Us?
- Competitive hourly rate ($18 - $22)
- Flexible scheduling to fit your lifestyle
- Comprehensive training and career growth opportunities
- A collaborative and inclusive company culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience and empathy, escalating complex cases when necessary.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to improve the customer experience and process efficiency.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computers and CRM software.
- Ability to work independently as well as part of a team.
- Reliable internet connection and quiet workspace if working remotely.